PRIVACY POLICY

The Little Hero Company respects the privacy of its clients and users, and is fully committed to protect their personal information and use it properly. The policy below describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

What information do we collect...

We may collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details via our payment gateway PayPal (which would include credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect personally identifiable information when you give it to us in the following possible ways:

  • Via email (directly or via our website or our Facebook page)

  • Via our website enquiry forms hosted securely by Wix.com

  • Via our website class payments via our secure third party payment provider PayPal

  • Via a Facebook personal message or in reply to a Facebook post.

  • Via a telephone call.

  • Via face to face during your children's class or party

 

We only ever collect and hold information about you that is relevant to your relationship with us.

 

This includes:

  • Contact details (parent name, email address, phone number and home address, child names, child ages, additional customer requirements)

  • Record of payment information - online payments are completed via a our trusted third party provider PayPal using their secure payment system.

  • Record of previous correspondence

How information is collected...

When you visit or use our site and it's services – you may also provide us with certain information (either automatically through your use, or by manually submitting it).

 
Why the information is collected...

We collect and use information in order to provide our services and make them better and safer.

We also collect and use information in order to contact our visitors, users, and in order to comply with the laws applicable to us.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Customers and Users with ongoing customer assistance.;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How is the data stored, used, shared and disclosed?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

How do you communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 
In accordance with the GDPR, we must inform you that we are using cookies on this site. 

It is important to note that third-party services integrated onto this site such as Paypal, PoWR, Instagram, You Tube, and Google Analytics can also place cookies or utilise other tracking technologies by using this site. They may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this Privacy Policy

How can your site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at lucy@littleherocompany.com or send us a letter to:  37 Fellbrigg Road, London, SE22 9HQ 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lucy@littleherocompany.com or send us a letter to: 37 Fellbrigg Road, London, SE22 9HQ 

last updated 15th may 2018

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Illustrations by Garry Parsons 

Photos by Syarifah McDonough 

Web Design by Taylorwood Solutions

© 2019  The Little Hero Company LIMITED